FAQ
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Pacta is a contract lifecycle management (CLM) platform purpose-built for staffing legal teams and law firms that serve the staffing industry. It monitors a dedicated Gmail inbox for incoming contracts, produces AI-drafted redlines and legal memos, routes approvals, tracks every negotiation round, and closes deals via DocuSign — all from a single dashboard. The attorney stays in control; Pacta does the repetitive first-pass work.
Pacta serves two audiences: (1) in-house legal departments at staffing companies — one or two attorneys managing high contract volume across dozens of clients — and (2) staffing-focused law firms and solo practitioners who advise multiple staffing clients under one roof. If you're reviewing Staffing MSAs, NDAs, Vendor agreements, and Statements of Work at scale, Pacta is built for your workflow.
Yes, always. Pacta stages the redlined document and draft reply email in Gmail — nothing leaves without your attorney's explicit review and approval. The dashboard shows the full proposed response including tracked-changes redlines, the legal memo, and the draft email body. You edit, approve, and send. Pacta is a legal productivity tool; the attorney of record remains solely responsible for the work product.
It's a complete CLM, not a plugin. Pacta handles the full contract lifecycle: intake → review → redline → negotiation rounds → approval routing → execution via DocuSign. You don't need Ironclad, ContractPodAi, or any other CLM. You don't need to assemble connectors. Pacta is the platform.
No. Pacta is explicitly not a law firm and does not provide legal advice. It is a legal productivity tool. AI-generated redlines and memos are drafts intended to assist qualified legal counsel — they are not legal opinions. Every piece of outbound work product must be reviewed and approved by a licensed attorney before use.
A counterparty emails a contract to your designated contracts inbox. Pacta detects it, identifies the agreement type and counterparty, applies a PII scrub, and sends the contract text to the AI for review against your calibrated playbook. The output — a tracked-changes redlined DOCX, a section-by-section legal memo, and a draft reply email — is staged as a Gmail draft and surfaced on the dashboard. Your attorney reviews, edits as needed, and sends. The negotiation round is automatically logged.
The dashboard shows every active negotiation as a row with its counterparty, agreement type, current status (Under Review, Redlines Staged, Redlines Sent, Counter Received, Ready for Execution, Executed), tolerance score, post-redline score, and which redlines were accepted. You can open the redline modal, edit the staged email, view the full negotiation history, manage approval gates, and close to DocuSign — all without leaving the dashboard.
Each deal moves through a defined state machine:
The Redlines Staged → Redlines Sent → Counter Received cycle repeats for each negotiation round. Round number is tracked throughout.
Tolerance is a 1–10 scale representing how aggressively Pacta should redline a given counterparty's paper. A 10 means "redline everything that deviates from our standard"; a 5 means "flag the major issues but accept standard commercial deviations." You set a starting tolerance per deal; Pacta adjusts its redlining posture accordingly. If tolerance drifts significantly during a negotiation — meaning you're accepting terms further from your standard than planned — an exec approval gate can be triggered.
Yes. If a counterparty sends a revised contract via PDF, DocuSign, or any channel outside the monitored inbox, you can manually upload it through the dashboard. Pacta treats it as a new counter round, generates iteration analysis against your prior redlines, and resumes the normal lifecycle from there.
Certain conditions — a score below your minimum threshold, tolerance drift, or specific contract terms — trigger an approval gate before a draft can be sent. Pacta emails the designated executive (or sales approver) with a plain-English explanation of why approval is required. They reply to approve, deny, or send a directive ("Approved, but cap liability at $5M"). Approvals and directives flow back into the negotiation automatically. A daily digest reminds approvers of any unresolved gates.
Pacta ships with calibrated playbooks for: Staffing Agreements (MSAs), Statements of Work (SOW), NDAs, Vendor MSAs, Services Agreements, Leases — plus "Staffing provider as vendor" variants of MSAs and Services Agreements for when your client is the service provider rather than the buyer. Each type has its own negotiation matrix, pre-submission checklist, calibration anchors, and approval-gate policy.
During onboarding you upload your standard agreement for each contract type and configure your negotiation matrix — preferred language, acceptable fallbacks, and hard-rejected terms — per section. Pacta builds its redlining posture from this. The matrix is editable from the dashboard at any time; changes take effect on the next review. Pacta also learns from your edits: every time you modify a staged draft before sending, that signal feeds back into the calibration loop for future rounds with the same counterparty.
The matrix is your firm's position document for each agreement type, structured as a grid: contract section → your preferred language → your fallback → your rejected language. Pacta uses the matrix to score incoming contracts and determine what to redline. You edit the matrix directly from the Knowledge tab on the dashboard — no code, no support ticket required.
Yes. Pacta is multi-tenant. Each client workspace has its own matrix, checklist, standard agreements, tolerance settings, and approval-gate policies. A boutique firm managing twelve staffing clients runs them all from one Pacta instance — full client isolation, separate audit trails, separate inboxes.
Yes. The staffing operations layer lets you log placed workers under executed MSAs, track their start dates and tenure clocks, and calculate conversion fees on demand. When a client wants to hire a contractor direct, Pacta computes the applicable fee against Core's standard schedule or any per-MSA or per-worker overrides you've set.
Yes. Per-MSA insurance requirements (GL, WC, E&O, Umbrella, etc.) are stored in Pacta alongside certificates of insurance for each counterparty. Pacta flags missing or expiring COIs and tracks compliance status across your active book of business.
Yes. Pacta includes a multi-state compliance rules table covering Texas, California, New York, Illinois, Florida, Nevada, Arizona, Colorado, Georgia, and Massachusetts. Each MSA is assigned a state; Pacta flags any rule violations based on the contract terms — things like non-compete restrictions, wage payment timing, or mandatory benefits disclosures that vary by state.
Yes. The subcontractor tracking layer lets you log subcontractor entities, assign workers to subs, and run a pass-through compliance check — verifying that your sub MSA's COI and screening requirements meet or exceed what your client MSA requires.
Yes. The co-employment risk audit runs a 10-factor weighted risk model against a given worker-client relationship and returns a band: low, moderate, elevated, or critical. Factors include tenure, supervision structure, equipment provision, and integration into client operations. Long-tenure placements are auto-detected from placed-worker data.
No. Pacta uses Anthropic's Claude API. Your contracts are processed in-session; the data is not used to train models. Anthropic's commercial API does not use inputs for training by default. See our Privacy Policy for full details.
Before any contract text is sent to the Anthropic API, Pacta applies a PII scrubbing layer that identifies and redacts names, addresses, email addresses, phone numbers, Social Security numbers, and similar identifiers from the contract text. Redacted values are restored in the final output returned to you. The API never sees raw PII.
Customer data is stored on Render infrastructure in the United States. Pacta encrypts data in transit (TLS 1.2+) and at rest. Access controls limit data access to authorized personnel. Atomic file writes prevent corruption. Full details are in our Privacy Policy.
Your data is retained for 30 days after cancellation, during which you can request a full export. After 30 days, Customer Data is permanently deleted from Pacta's systems. Billing records may be retained longer as required by law.
Pacta connects to a dedicated contracts inbox in your Google Workspace via a service account and domain-wide delegation — no OAuth tokens, no personal account access. It reads incoming contract emails from your approved sender list, stages draft replies in Gmail, and monitors outbound messages to advance negotiation state automatically. It only touches the designated contracts inbox; your personal email is never accessed.
You connect your existing DocuSign account (bring-your-own subscription; all tiers supported). When a deal reaches Ready for Execution, you send the clean executable directly to DocuSign from the Pacta dashboard — no downloading, no re-uploading. The DocuSign subscription fee is separate; the Pacta integration is included at all plan tiers.
Claude for Legal is an excellent general-purpose legal AI built for BigLaw, M&A due diligence, and large-firm workflows. It connects to tools like Ironclad, iManage, and Relativity via separate subscriptions and requires you to assemble and manage the integration stack. Its 12 practice-area plugins cover Corporate, Employment, IP, and Litigation — none built for staffing.
Pacta differs in three ways. First, it's a complete workflow, not a smarter interface: inbox monitoring, redlines, memos, approval routing, round tracking, and DocuSign are all built in — no connectors to configure. Second, it's calibrated specifically to staffing law: conversion fee structures, co-employment risk, temp-to-hire triggers, multi-state placement rules. Claude for Legal's Employment plugin doesn't cover any of that. Third, it's calibrated to your playbook — your standard paper, your thresholds, your counterparty history — not a generic legal template. Claude for Legal makes a great attorney faster. Pacta makes a lean staffing legal team operate like a much larger one.
Plans start at $1,500/month for solo practitioners (Practitioner tier). The Firm tier is $3,500/month for multi-attorney teams. Enterprise pricing is custom. Annual billing is available with approximately 17% savings. Full details on the pricing page.
Yes. All plans include a 30-day money-back guarantee. If you cancel within 30 days of your initial subscription and request a refund, you receive a full refund. After 30 days, fees are non-refundable except as required by law.
Implementation is a guided process: we set up your Google Workspace service account, configure your contracts inbox, upload your standard agreements, build your initial negotiation matrices, and configure your approval policy. Most clients are reviewing live contracts within one to two weeks of signing. No IT department required.
Yes. Book a 30-minute intro call and we'll walk through a live demo on your contract type — no slides, just the product. We'll use your agreement type (or a sample if you prefer) so you see exactly what the redline and memo output look like for your practice.